Today’s IT managers need to look at their internal processes, streamline them, and close the loopholes to process circumvention that affect live IT infrastructures and the organization’s bottom line. The Information Technology Infrastructure Library (ITIL) can help to accomplish this goal.
Why take ITIL training from New Horizons? New Horizons ITIL training will help you apply the internationally proven best practices for IT services and adopt a business and systematic approach to managing day-to-day operations.
Who will benefit from ITIL education and certification?
IT professionals, management, IT quality teams, suppliers and consultants and those responsible for the implementation and support of information technology will benefit from ITIL training and certification.
The EXIN and ISEB administer exams and award qualifications at Foundation, Practitioner and Manager level:
- Foundation - ITIL Foundation Certificate is the entry level course within the IT Service Management certification scheme. The Foundation Certificate enables people to understand the terminology used within ITIL. It focuses on foundation knowledge with regard to the ITIL Service Support and Service Delivery sets as well as generic ITIL philosophy and background. It is a prerequisite for the Practitioner's and Manager's Certificates in IT Service Management.
- Practitioner - The Practitioner Certificate focuses upon the understanding and application of the specific processes within the IT Service Management discipline.
- Manager - The Manager's Certificate is aimed at experienced professionals, who will be involved in managing service management functions.
Search all ITIL courses at New Horizons.
